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Help for healthier cats and dogs

Find answers for Petterm products, routines, and orders

Browse guidance for hairball support, tear stain care, muscle and weight support, daily use, ingredients, subscriptions, shipping, and more.

Popular: hairball powdertear stain supportmuscle chewsdaily useshipping & returns
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What pet parents ask most

2–4 weeks
Typical visible progress window
Daily use
Built for consistent routines
Choose support by symptom or wellness goal
Mix powders with food or serve chews as directed
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Need more help? Use the help center to find formula guides, ingredient information, feeding support, and order assistance.

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Built around the questions customers have before, during, and after using Petterm supplements.

Start with product usage

Product Usage

How to give powders and soft chews, dosage by pet weight, what to expect week by week, and what to do if your pet is picky.

Dosing · timing · results

Subscriptions & Savings

Manage Subscribe & Save deliveries, change cadence, skip a shipment, swap products, or cancel — anytime, in a few clicks.

Skip · pause · cancel

Shipping & Tracking

US shipping windows, order status and tracking, what to do if a package is delayed, and how Subscribe & Save shipping works.

Tracking · timelines

Returns & Refunds

30-day return window on eligible items, what qualifies, how to start a return, and how refunds are processed back to your card.

Eligibility · refund timing
Formula-focused support

Start with the product your pet uses

Help content is organized around Petterm's current formulas so customers can find the right guidance faster.

A tabby cat being gently brushed on a warm wooden floor, loose fur gathered beside it
Cats

Hairball Control Powder

For cats

One pre-portioned sachet a day, sprinkled over wet or dry food. Probiotics and prebiotic fiber for daily gut balance, plus slippery elm and marshmallow root to help hairballs move through the GI tract naturally. 30 sachets per box.

View product help Read on Learn
Close-up of a calm Cocker Spaniel's eye showing mild clear tear overflow at the inner corner.
Dogs & Cats

Tear Stain Powder

For dogs & cats

Tasteless powder mixed into food daily. Works from the inside by supporting tear-duct health and reducing the porphyrin pigments that cause rusty marks under the eyes. Most owners see a visible reduction over 4–6 weeks of consistent use.

View product help Read on Learn
A calm senior dog walking on a quiet park path in soft morning light.
Dogs

Muscle Gain Soft Chews

For dogs

Soft chews dogs treat like a reward, dosed by body weight. Whey protein isolate, L-carnitine, and B-complex vitamins for lean-muscle and healthy-weight support — especially for underweight rescues, working dogs, and seniors losing condition. 100 chews per jar.

View product help Read on Learn
Popular articles

Most-read help resources

Clear answers for the questions pet parents ask before they contact support.

How do I give my pet Petterm supplements? How much should I give my pet? When will I see results? How do I cancel my subscription? How long does shipping take? What is your return policy?

Need order or account help?

Fast self-service options for common support needs.

Track your order
Find shipping updates, delivery status, and order lookup tools in one place.
Manage subscription
Skip, change, or cancel upcoming deliveries and keep your pet's routine on track.
Contact Petterm support
Reach out for product, order, or account questions when self-service articles are not enough.
Ingredient trust & product confidence

Support that feels aligned with the brand

This help center is designed around real Petterm customer journeys: understanding symptoms, choosing a formula, using it consistently, and managing repeat purchases with confidence.

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