POD Warranty

At Petterm, we take pride in delivering high-quality products to our customers. While we cannot provide a warranty for our print-on-demand items due to their unique nature, we stand behind the quality of our products and want to ensure your satisfaction.

Color Consistency:

We make every effort to ensure color consistency in our print-on-demand products. By using the same print machines, paper types, and work processes as our reliable print partners, we strive to minimize color variations. However, it's important to understand that printing is a chemical process, and achieving 100% color consistency is not always possible. Factors such as machine type, machine settings, paper types, humidity, and maintenance schedules can influence color variations. While we aim for consistency, slight variations may occur within acceptable tolerance levels, and these are not covered under our quality guarantee.

Defective or Damaged Products:

If you or your end customer receive defective or damaged orders, such as products damaged during delivery, errors in the quantity of delivered products, or lack of quality unrelated to the content provided, we are here to assist you. In such cases, we will cover the costs of a new order should you wish to submit one. Our commitment is to provide you with products of the highest quality, and if any issues arise, we will work swiftly to resolve them and ensure your satisfaction.

If you have any questions or concerns regarding color consistency or any defective/damaged products, please reach out to our customer support team at petterm@support.com. We are here to assist you and address any issues promptly.

Thank you for choosing Petterm. We appreciate your understanding and trust in our products and services.