Litter Box Warranty

Thank you for choosing Petterm as your trusted brand for cat litter boxes. We take great pride in the quality and durability of our products. As part of our commitment to providing exceptional customer satisfaction, we offer a comprehensive warranty for our cat litter boxes. Please carefully review the following warranty details:

Top Shell Warranty:

The top shell of the Petterm cat litter box is protected under a warranty period of six months from the date of purchase. We understand the importance of a sturdy and functional top shell in maintaining a clean and hassle-free litter box environment for your beloved feline companion. In the unlikely event that any defects or malfunctions arise within the warranty period, we will gladly provide a replacement top shell or repair the existing one at no additional cost to you.

Remaining Parts Warranty:

All other parts of the Petterm cat litter box, excluding the top shell, are covered under a warranty period of one year from the date of purchase. We recognize that each component plays a crucial role in ensuring the efficiency and performance of the litter box. If you encounter any defects or malfunctions in the remaining parts of the cat litter box during the warranty period, we will promptly offer a replacement or repair the affected parts, ensuring your continued satisfaction with our product.

Terms and Conditions:

We want to ensure that you have a clear understanding of the warranty coverage and its limitations. Please take note of the following terms and conditions:

Exclusions: The warranty does not cover accessories or complimentary items that may be included with the cat litter box, such as plant, stones, curtain, litter scoop, or liner. These items are considered gifts or consumables and are not eligible for warranty coverage.

Original Purchaser: The warranty is valid only for the original purchaser of the Petterm cat litter box and is non-transferable. We kindly request that you provide proof of purchase when making a warranty claim.

Misuse and Unauthorized Modifications: The warranty does not cover damages resulting from improper use, negligence, accidents, or unauthorized modifications to the product. It is essential to follow the provided instructions and guidelines for optimal performance and longevity.

Warranty Claim Process: If you believe that your Petterm cat litter box is experiencing an issue covered by the warranty, please contact our customer support team at support@petterm.com. We will guide you through the warranty claim process and provide assistance in resolving the matter as efficiently as possible. Kindly provide proof of purchase along with a detailed description of the issue to help us expedite your claim.

At Petterm, we are committed to delivering a reliable and enjoyable cat litter box experience. We understand the importance of a clean and hygienic environment for both you and your furry friend. Our warranty coverage is designed to provide you with peace of mind and assurance in the quality of our product. We appreciate your trust in Petterm, and we will continue to strive for your utmost satisfaction. If you have any further questions or concerns regarding our warranty, please do not hesitate to reach out to us.