POD Retrun Policy

At Petterm, we take pride in delivering high-quality print-on-demand (POD) products that meet your expectations. We have implemented a comprehensive quality control process to ensure the accuracy and excellence of our POD items. Please review our return policy below:

Quality Issues:

If you receive a POD product with noticeable quality defects or printing errors, we are committed to resolving the issue. Please contact our support team at support@petterm.com within 15 days of receiving your order. Provide detailed information and attach clear photos showing the quality problem. Our team will assess the situation and provide a suitable solution, which may include a replacement or refund.

Non-Quality Returns:

We do not accept returns for non-quality-related reasons, such as customer's change of mind, incorrect size selection, or personal preference. As our POD products are made to order and personalized, they cannot be restocked or resold. We recommend reviewing the product details, size charts, and design proofs carefully before placing your order.

Order Accuracy:

Please ensure that you review and double-check all order details, including product selection, size, color, and customization options, before placing your order. We are not responsible for any errors or inaccuracies in the order specifications provided by the customer.

Custom Designs:

For custom-designed POD products, we rely on the designs and artwork provided by the customer. It is the customer's responsibility to ensure the accuracy and legality of the design content. We are not liable for any copyright infringement or unauthorized use of intellectual property in the submitted designs.

We appreciate your understanding of our return policy, which allows us to maintain the quality and uniqueness of our POD products. If you have any questions or need assistance regarding a return or quality issue, please contact our support team at support@petterm.com. We are here to help you.