Litter Box Return Policy

At Petterm, we strive to provide you with the best possible product and customer experience. We understand that sometimes a return may be necessary. Please review our return policy below:

Quality-related Returns: If you encounter any quality issues or defects with your Petterm cat litter box, we offer a hassle-free return process. Please contact our customer support team within 30 days of receiving your product to initiate a return. We will provide instructions on how to return the item, and upon receiving it, we will either replace the product or issue a refund.

Non-Quality Returns: Apart from quality-related issues, we do not accept returns for any other reasons. It is important to carefully consider your purchase before placing an order to ensure it meets your specific needs and requirements.

Free Returns within 30 Days: For quality-related returns, we offer a free return shipping service within 30 days of the original purchase date. Please follow the instructions provided by our customer support team to arrange the return shipping.

Return Process: To initiate a return, please contact our customer support team at support@petterm.com. Provide us with your order details, including the purchase date and a description of the quality issue. Our team will guide you through the return process and assist you in resolving the matter as efficiently as possible.

Refund or Replacement: Once we receive the returned item and confirm the quality issue, we will proceed with either a refund or replacement, depending on your preference and product availability.

Please note the following conditions and guidelines:

The Petterm cat litter box must be returned in its original packaging, along with all accessories and documentation included in the original shipment.

The return shipping costs for non-quality-related returns are the responsibility of the customer.

Refunds will be processed using the original payment method used for the purchase.

Please allow for a reasonable processing time for returns and refunds to be completed.

We value your satisfaction and are committed to resolving any issues that may arise with your Petterm cat litter box. If you have any further questions or concerns regarding our return policy, please contact our customer support team for assistance.