POD Cancellation Policy

We understand that circumstances may arise where you need to cancel your order for personalized print-on-demand (POD) products. Please review the following cancellation policy:

Pre-Production Cancellation:

If you request a cancellation before production begins, a cancellation fee of 2.5% of the total order amount will be deducted to cover credit card processing fees.

In-Production Cancellation:

For orders that have entered the production phase but are not yet completed, a cancellation fee of 20% of the total order amount will be charged as a service fee.

Completed and Shipped Products:

Once your personalized POD product has been produced and shipped, we are unable to support cancellations.(Please refer to our Return Policy in case of quality issues with the received product).

We strive to provide the best possible customer experience, and our cancellation policy ensures that we can manage the costs and efforts associated with processing personalized orders. Please note that cancellations can only be processed if they comply with the terms outlined above.

If you have any questions or need further assistance regarding the cancellation of your POD order, please contact our support team at support@petterm.com. We will be glad to assist you.