Where do you ship?

Where we ship today

• Contiguous 48 US states — every standard residential and business address.
• PO Boxes — supported via USPS. See Ship to PO Box.

Where we don’t ship yet

• Hawaii and Alaska — not currently supported. Carrier costs for these destinations make the math hard for a small brand, and we want to do it right rather than charge $30 shipping. We’re working on a solution.
• US territories (Puerto Rico, US Virgin Islands, Guam, etc.) — not currently supported.
• APO/FPO military addresses — coming soon. If you’re a service member with an APO/FPO address and want our products, email us — we’ll work it out manually until the storefront supports it.
• Canada — actively planning. Realistic launch target is later in 2026.
• United Kingdom and EU — planning, but further out. The regulatory work for cross-border pet supplements is more involved.
• Australia, Asia, rest of world — no near-term plan.

How to know if we ship to your address

Add a product to your cart and proceed to checkout. If your zip code or country isn’t supported, the checkout will tell you before you pay. We don’t take orders we can’t fulfill.

What if I’m outside the US but want to try Petterm?

Right now, the only option is to ship to a US address (a friend, family, or freight-forwarding service). We can’t take international payment cards directly until we have local fulfillment.

If you sign up for our newsletter, we’ll notify you when international shipping launches in your country.

Why don’t you ship internationally yet?

Three reasons:

1. Customs and pet-supplement regulations vary by country, and getting the labeling right is non-trivial.
2. Local-language customer support matters — we want to do it properly, not bolt on Google Translate.
3. Shipping costs to international destinations are high enough that the discount math doesn’t work without local fulfillment partners.

We’re working on all three. Canada is first because the regulatory and cultural lift is smallest.