When will I receive my refund?

Here’s the realistic timeline for a refund from the moment you put the return in the mail.

Step-by-step

Stage	Time
Carrier transit (you → us)	3–7 business days
Inspection at our warehouse	1–2 business days
Refund issued on our end	Same day as inspection
Bank/card credit posts to your statement	3–10 business days
Total	7–19 business days

What “refund issued” means

When we issue the refund on our end, you get an automated email confirming the action. At that point the money is on its way back — but the actual credit on your statement depends on your bank, not us.

Card refunds typically post in 3–5 business days. Some smaller banks take up to 10 business days. If you don’t see the credit after 10 business days, contact your bank with the email we sent — they can trace the transaction on their end.

How the refund returns to you

By default, refunds go back to the original payment method:

• Credit/debit card — posted as a credit on your card statement.
• Shop Pay — refunded to the linked card.
• PayPal — back to your PayPal balance.
• Apple Pay — back to the card behind Apple Pay.

If you’d prefer store credit instead (issued as a discount code for future orders), let us know in the return email. Store credit is faster — usually issued within 24 hours of receiving the return.

Partial refunds

If you return part of a multi-item order, we refund the value of what you returned, not the full order. Shipping costs are non-refundable unless the issue was on our end.

What if I don’t see the refund?

Check three things in order:

1. Did you get the “refund issued” email from us? If not, the refund hasn’t been processed yet — the return may still be in transit or inspection.
2. Are you looking at the right statement? Check the card statement for the original payment method, not your default card.
3. Has it been more than 10 business days since the refund email? If yes, contact your bank — sometimes refunds get held up at the bank end.

If none of those resolve it, email us with the order number and we’ll trace the transaction.